Last updated: 2026

Order Issues

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and work with you on a replacement or refund.

Return Window

Return requests must be submitted within 14 days of delivery. Items must be unworn, unwashed, and in original packaging to be eligible for a refund or exchange.

How to Request a Return

Email us at merch@chancellorvilleusa.com with your order number, the items you want to return, and photos if the item is damaged or incorrect. We will reply with next steps.

Refunds

Approved refunds are processed to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

Exchanges for a different size or color are subject to availability. Contact us first to confirm stock before sending anything back.